Find guidance on deposits, withdrawals, internal transfers and payment methods available to your account.

Deposits, Withdrawals and Transfers

Check deposit ownership, limits, fees, instructions, USDT 1 availability, USDT 2 BSC support, cryptocurrency networks, and credited status.

What should I check before making a deposit?

Follow the Client Portal deposit flow, including USDT 1 availability, USDT 2 BSC deposit support, bank-transfer checks, and Transaction History confirmation.

How do I deposit funds into my FXTRADING.com account?

Review deposit timing, fees and limits, including 24/7 USDT 1 availability and BSC support for USDT 2 deposits only.

How long does a deposit take, and what fees or limits apply?

Check whether your Alipay account is eligible for CNY deposits, then follow the Client Portal payment steps, name-matching rules, exact-amount instructions, and troubleshooting options.

Using Alipay for Deposits

Troubleshoot Alipay “Recipient Account Exception” errors by checking recipient information, account verification, restrictions, app status, and alternative deposit methods.

How to Resolve "Recipient Account Exception" Issues When Depositing via Alipay

Investigate a zero trading-account balance by reviewing deposit status, account destination, trading history and differences between MT4/MT5 and the Client Portal.

Understanding Zero Balance After Deposit

Troubleshoot failed deposits caused by connection, provider, card, authentication, currency or pending-transaction issues, and choose the appropriate next step.

Understanding Deposit Failures: Causes and Solutions

Trace a missing deposit through Transaction History, payment-provider completion and the selected destination before retrying the payment or taking further action.

Why is my deposit not showing?

Understand why a previous deposit method may be unavailable and compare alternative options in the Client Portal based on their supported currencies.

Why Did My Previous Deposit Method Disappear?

Find guidance on deposit methods, verification, fees, limits, processing and troubleshooting.

Deposits

Submit and monitor a withdrawal in the Client Portal, review eligibility and payout details, and understand that BSC is not supported for withdrawals.

How do I withdraw funds from FXTRADING.com?

Check withdrawal eligibility, payout details, fees, processing estimates, and why BSC is unavailable for cryptocurrency withdrawals.

What should I check before requesting a withdrawal?

Check withdrawal minimums, fees, eligibility, and transfer options in the Client Portal when your balance is too low for an available payout method.

What should I do if my balance is below the minimum withdrawal amount?

Understand how withdrawals with open positions are reviewed during market closures, including equity checks, gap risk, profile-wide negative balance clearing, and processing timelines.

Managing Withdrawals During Market Closure

Check Transaction History before restarting an expired withdrawal form, then resubmit safely or troubleshoot repeated session and validation errors.

What should I do if my withdrawal form expires?

Identify the recorded withdrawal rejection reason, correct payout, verification, balance or method issues, and know when a provider return requires Customer Support Team review.

Why was my withdrawal rejected?

Follow a withdrawal through Transaction History, interpret each processing or delivery stage, review applicable timing estimates, and recognize when to contact the Customer Support Team.

Tracking Your Withdrawal Status and Timeline

Check how open positions, used margin, free margin and market movement affect the amount available for withdrawal and why a request may be rejected.

Impact of Open Positions on Withdrawals

Troubleshoot an unreflected withdrawal by reviewing its Client Portal status and accounting for FXTRADING.com, provider, banking, holiday, or exceptional-review processing periods.

Troubleshooting Unreflected Withdrawals

Understand why decimal withdrawal amounts may appear rounded in some views and verify the exact processed amount using confirmation and transaction records.

Why Withdrawal Amounts May Appear Different

Troubleshoot withdrawal timeouts, provider or card errors, authentication failures, currency mismatches and duplicate requests, and review expected processing stages.

Common Withdrawal Issues and Solutions

Check the account, margin, transaction, profile-level and currency factors that can reduce the transfer or withdrawal amount displayed in the Client Portal.

Why is the amount available for transfer or withdrawal lower than expected?

Follow the Client Portal checks for an eligible bank account in your legal name, review withdrawal conditions and timing, and resolve unavailable or closed-account destinations safely.

How do I use a bank account for a wire-transfer withdrawal?

Check whether cancellation remains available, then cancel and resubmit a withdrawal to correct its amount, payout method or destination details.

How do I cancel or correct a withdrawal request?

Check how much you can request to withdraw, the profile-level restrictions that may apply, submission steps, processing estimates, and status monitoring.

Can I withdraw my money whenever I want?

Find guidance on withdrawal methods, verification, fees, limits, processing and troubleshooting.

Withdrawals

Check available payment methods, verification, fees, limits, USDT 1 availability, and BSC support for USDT 2 deposits only.

How do I check available payment methods, verification, fees and limits?

Review prepaid card eligibility, same-card refund priority, issuer compatibility, alternative withdrawal requirements, and applicable processing estimates before choosing this deposit method.

Using Prepaid Cards for Deposits

Compare PayPal Credit Card and standard Credit Card funding by withdrawal destination, payment provider, supported card brands, and required account details.

Key Differences Between PayPal Credit Card and Standard Credit Card Payment Methods

Review why payment options may be unavailable and follow Client Portal checks for eligible methods, transaction status, fees, limits, and withdrawal support.

Why is a payment method unavailable in my region?

Learn how local payment availability varies and how to verify deposit instructions, payment details, and current regional options in the Client Portal.

Introduction to Local Payment Methods

Review withdrawal destinations, email requirements, potential PayPal charges, and processing estimates before depositing through PayPal-supported payment methods.

Important Information About PayPal, Apple Pay, Google Pay, and PayPal Credit Card Payments

Learn how Australian BSB numbers identify banks and branches, when they apply to domestic payments, and which additional details international transfers may require.

What is a BSB Number?

Learn how to use the short bank transfer reference for payment tracking and obtain the full 36-character UETR from your bank when requested.

Understanding Your Bank Transfer Reference Number

Learn how to check the payment methods, requirements, fees and limits available to your account.

Payment Methods

Learn when transactions can be submitted, including 24/7 USDT 1 deposits, what may delay processing, and where to check the current status.

Can I submit deposits, withdrawals or transfers outside business hours?

Learn where to find the CVV on major bank card types, how it differs from a PIN, and why it is required for FXTRADING.com card deposits.

Locating Your Bank Card's CVV Number

Account Transaction Rules Before and After KYC

Review character, language, length, and format requirements for local and international bank details, crypto wallet addresses, and Alipay accounts before submitting a payout.

Payout Details Input Requirements

Check how KYC status and account type affect deposits, withdrawals, and transfers, including eligibility for trading, investment, Partner, Funds Management, and Social Trading accounts.

Understanding Deposit, Withdrawal, and Transfer Rules

Follow the secure bank-transfer deposit process to verify current banking instructions, submit proof of payment, and avoid sending funds to outdated or invalid accounts.

Important Safety Notice: Always Verify Bank Details Before Making Transfers

Learn how to enter a recipient name in katakana that exactly matches your Japanese bank registration to reduce payment delays or rejections.

Using Katakana for Bank Payment Details in Japan

Review available funding options when broker-to-broker transfers are unsupported, and use the Client Portal or Live Chat to arrange an alternative deposit method.

Broker-to-Broker Transfers Not Currently Available

Learn how client-money arrangements and account controls work, review FXT’s VFSC licence details, and understand what these safeguards do not guarantee.

How We Safeguard Your Funds

Compare the locations and roles of FXTRADING.com’s wire transfer banking entities, third-party providers, and payment channels.

Understanding Our Wire Transfer Banking Entities and Payment Channels

Understand the 24-hour security cooling period for a newly added cryptocurrency wallet, how notifications work, and what to do if a payout-detail change is unauthorised.

Why is withdrawal temporarily unavailable after a security change?

Follow the Client Portal bank wire process using current beneficiary details, an exact transfer amount, a deposit order, and an uploaded transfer receipt.

How to Deposit Funds via Bank Wire Transfer

Understand why beneficiary details must be generated in the Client Portal for every wire transfer instead of reusing previously saved banking information.

Why You Should Not Save Wire Transfer Bank Details

Review USDT 1, USDT 2 and other deposit options when a payment interface cannot process a Chinese ethnic minority name format.

Deposit Solutions for Chinese Ethnic Minority Name Formats

Follow the Client Portal transfer process, check account eligibility and conversion details, and distinguish ordinary transfers from Social Trading or Funds Management investments.

How can I transfer funds between FXTRADING.com accounts?

Find answers to common questions about deposits, withdrawals, transfers and payment activity.

Deposits, Withdrawals and Transfers FAQs

Find answers and get help from Intercom Support and Community Experts

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