The amount available for transfer or withdrawal can be lower than the balance shown in a trading account. Use the amount displayed in the current Client Portal flow rather than calculating it from balance or free margin alone.
What can affect the available amount?
The displayed amount can take account of:
open positions and the margin needed to support them;
changing equity or free margin;
trading credits or other non-withdrawable amounts;
pending withdrawals, transfers or other transactions;
a negative balance or unresolved amount in an eligible account or wallet connected with the same profile;
currency conversion; and
another account, security or transaction restriction shown in the Client Portal.
The available amount can change while market prices or account conditions change.
Can another trading account affect the amount?
Yes. FXTRADING.com can assess available funds at profile level rather than looking only at the balance of the selected account.
For example, if one eligible account has a negative balance while another account or wallet has a positive balance, the full positive balance may not be available for withdrawal. Negative balance clearing eligibility combines positive and negative balances across the profile, and an approved clearing resets all eligible balances in scope to zero.
Use the amount and message displayed for the request. Clearing is not automatic and requires no open positions or pending orders, fully settled activity with no funds in transit, and combined eligible net equity below zero. Do not deposit or move funds between accounts solely to try to bypass the restriction or clearing process.
Do open positions prevent every transfer or withdrawal?
Not necessarily. Open positions can reduce the available amount because removing funds can affect margin. Closing a position is a trading decision and is not a universal requirement.
FXTRADING.com cannot tell you which position to close or recommend a specific amount to trade or deposit.
What should I do?
Check the source account, available amount and action message in the Client Portal.
Review open positions and pending transactions.
Check whether any eligible account or wallet under the same profile has a negative balance or unresolved adjustment.
Enter an amount no greater than the amount currently displayed as available.
Review the resulting balance and margin information before confirming.