First check whether the deposit request was recorded, whether the payment provider completed the transfer and whether the selected FXTRADING.com destination has been credited. These are separate stages.
Step 1: Find the deposit record
Sign in to the FXTRADING.com Client Portal.
Open Transaction History.
Filter the list to show deposits.
Select the relevant record.
Check the destination, amount, currency, status, processing estimate and any action message.
If there is no record, check whether your bank, card provider, wallet or payment service debited or transferred the funds. Do not repeat the payment while the first attempt may still be processing.
Step 2: Check the selected destination
Confirm which trading account or wallet you selected when creating the deposit. A deposit can be recorded correctly but appear missing if you are viewing a different destination or currency.
Step 3: Use the record to choose the next action
The payment was not completed
Follow the provider or portal action message. If the provider did not debit or transfer the funds, you can create a new request using an eligible method displayed in the Client Portal.
The payment is still processing or under review
Wait until the processing estimate shown for the transaction has passed. A bank debit, card confirmation or blockchain confirmation does not by itself mean that the destination has been credited.
The request failed, was rejected or was returned
The deposit is completed but the funds are not visible
Check whether the deposit request was completed
A bank, card or wallet transfer can occur without a complete deposit request if the Client Portal flow was closed before confirmation. Check Transaction History before repeating the payment. For a cryptocurrency deposit, confirm the TXID on a blockchain explorer, the selected network, asset, destination address and required confirmations. For a bank transfer, confirm that the bank sent the payment with the current request reference.