Some customers from Chinese ethnic minority regions, such as Xinjiang or Tibet, may experience technical difficulties when entering their names through certain payment channels. Chinese ethnic minority names may use longer character formats, often five to eight characters, or the separator “·”, such as “阿亚提汗·巴拉提”. This article explains available alternative deposit options.
Understanding the issue
Customers from Chinese ethnic minority regions may encounter name-entry issues with some payment channels because of:
Common characteristics of Chinese ethnic minority names:
Longer name formats, often five to eight Chinese characters or more.
The separator “·”, commonly used in Uyghur, Mongolian, Tibetan, Kazakh and other Chinese ethnic minority names.
Character-encoding formats used by Chinese ethnic minority scripts.
Technical limitations: Although the China UnionPay system itself supports most Chinese names, including ethnic minority names, some third-party payment interfaces may have:
Character-length limits in name-entry fields.
Incompatibility with the “·” separator.
Character-encoding recognition problems for Chinese ethnic minority name formats.
Important: This is a technical compatibility issue involving a particular payment-interface implementation. It is not necessarily a restriction on your account or on the official China UnionPay system.
Recommended option: USDT cryptocurrency deposit
A USDT deposit can avoid name-format limitations in a traditional payment interface. In the Client Portal, select USDT 1 or USDT 2 only when the method is displayed for your account.
USDT deposit availability: USDT 1 deposits are available 24 hours a day, seven days a week, including weekends. When using USDT 2, you may select the BSC network when it is displayed for the deposit request.
The BSC network is currently supported only for USDT 2 deposits. It is not currently available for cryptocurrency withdrawals. Availability does not guarantee immediate crediting because blockchain confirmation, system processing, verification, or review may still apply.
How do I make the deposit safely?
Sign in to the Client Portal and open the deposit flow.
Select USDT 1 or USDT 2 as displayed.
Choose only a network shown in the current request. BSC may be selected only for a USDT 2 deposit when it is displayed.
Copy the exact wallet address and confirm the asset and network before sending funds.
Submit the transaction and retain the blockchain transaction ID (TXID).
Check Transaction History in the Client Portal for the current status.
Important: Sending an unsupported asset or using a network that does not match the deposit request may result in delay or loss. Never reuse an old deposit address without checking the current instructions.
Other alternative deposit methods
If you do not want to use cryptocurrency, consider the methods displayed as available in your Client Portal.
Bank wire transfer
May be suitable for larger deposit amounts.
Manual review may accommodate longer names and the “·” separator when supported.
Processing may take one to three business days, subject to the bank and current payment-channel information.
For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.
Electronic wallets
Options such as Skrill or Neteller may be available when supported by the platform.
Processing may be immediate or near immediate.
The wallet account may require verification.
Name-format requirements vary by provider.
Credit or debit card
Visa or Mastercard may be available.
Processing may be immediate.
Deposit limits may apply.
Name-entry requirements can vary.
Do you still want to try China UnionPay?
For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.
A clear scan or photo of your Chinese identity document showing your full name and the “·” separator, where applicable.
Your relevant account details.
A description of the error you encountered.
the Customer Support Team may be able to submit the information for manual review. Availability and successful processing depend on the payment channel and review outcome.
Support for Chinese ethnic minority customers
Customers from Xinjiang, Tibet, Inner Mongolia and other Chinese ethnic minority regions may face payment-system challenges because of name-format differences. The Customer Support Team can assist with:
USDT deposit guidance, from wallet setup to deposit completion.
Alternative payment-method guidance based on the options available to you.
Manual-verification guidance for bank wire transfers and other methods requiring identity verification.
Step-by-step deposit support.