Scope: Available plans, billing options, renewal and upgrade functions can vary by region, plan and account status. Use the Subscription Center options shown for your account.
Paid FXT AI subscriptions are charged to your Investment Wallet balance. Other payment methods are not currently supported for FXT AI subscription orders.
Investment Wallet deductions may apply to:
a first Pro or Ultra subscription;
automatic renewal;
manual renewal after a failed renewal;
the amount payable for an upgrade; and
a paid subscription or upgrade purchased through a discount offer.
Before confirming a paid order, check that your Investment Wallet has enough available balance for the amount shown.
Free plans, gifted subscriptions and other zero-value subscription orders do not deduct funds from your Investment Wallet. They may still appear in your order history as completed zero-value orders.
For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.