Scope: Refund eligibility can depend on the plan, order status, purchase channel, region and applicable law. Review the order and terms shown for your account.
Refunds are not supported for completed FXT AI subscription orders. Turning off automatic renewal stops the next renewal; it does not refund the current subscription period.
You can continue using the current plan and remaining Credits until the displayed expiry date. Unused Credits expire at the end of the applicable subscription month and are not exchanged for cash.
For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.
Nothing in this article limits any rights that cannot be excluded under applicable law. Any exception must be assessed under the applicable terms and legal requirements.