If the Latin-alphabet spelling of your name in the FXTRADING.com Client Portal does not match your identity document, request a correction through an official support channel.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Verification.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
Before you request a correction
Compare the displayed information with the identity document used for verification. Check:
family name and given name order;
spelling and spacing;
hyphens or other characters;
whether a middle name is included; and
whether the requested spelling appears on an official document.
Use the legal spelling shown on an accepted identity document. A preferred or informal spelling may not be accepted for an account record.
Request the correction
Sign in to the Client Portal.
Open Service Hub from the left navigation menu and select Create Ticket.
Explain that the Latin-alphabet spelling of your name is incorrect.
Provide the current displayed spelling and the requested legal spelling.
Include the relevant profile or trading-account reference.
Upload supporting evidence only through the secure method supplied for the request.
Do not send an unredacted passport or identity document through ordinary email or chat when a secure upload control in the Verification flow is available.
Will I need to complete verification again?
FXTRADING.com will determine whether the change can be completed from information already verified or whether additional evidence or verification is required. A correction is not guaranteed to be display-only and can affect account or transaction review when the legal name does not match existing records.
How long will the correction take?
Use the status or estimate provided for the request. Timing can depend on the type of change, evidence required and whether another account or transaction is being reviewed.
Do not submit duplicate requests. If the correction is completed but a platform still shows the earlier spelling, sign out, refresh the Client Portal and sign in again before contacting support.
What if I cannot sign in?
Use Forgot password for a Client Portal access problem. If account recovery is also required, contact our Customer Support Team through the Service Hub in your Client Portal and explain both issues. Never provide a password or one-time code.