To update your registered name on your FXTRADING.com account, please follow these steps:
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Verification.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
Log into your Client Portal
Open the Service Hub in your Client Portal, select Create Ticket, then choose Verification.
Clearly state your name change request
Required Documentation
When submitting your request, you'll need to provide:
Your full legal name both in native language and English spelling
Reason for the name change
Updated Proof of Identity (PoI) documentation
We will send you an Identity Verification URL after we receive your name change request. We will assist in updating your name information once you have finished the verification.
Special Note for Clients Migrated After September 8, 2025
If you registered before September 8, 2025, and were migrated to the new Client Portal, you have a one-time opportunity to update your local language name by:
Clicking your profile icon in the top right corner
Accessing your personal information
Verifying your name carefully before saving changes
Additionally, if you have payment methods saved in the Payout Information section that require your name in local language but currently display it in English, you also have a one-time opportunity to edit this information. Please double-check before submitting, as this is your only chance to make these changes directly.
Important Reminder
If you discover errors after submission, you'll need to contact our Customer Support Team, who will verify your identity before making any further changes.