Effective from 15 July 2026, a negative balance clearing request is assessed across your entire FXTRADING.com profile rather than one account in isolation.
What is negative balance clearing?
Negative balance clearing is a risk-protection process that allows an eligible account holder to apply to reset eligible account and wallet balances to zero when combined net equity across the profile is negative.
It is not an account-by-account adjustment. A negative balance in one account does not by itself establish eligibility.
When can I apply?
All of the following conditions must be met:
There are no open positions in any Live Account, Funds Management account, or Social Trading account covered by the profile.
There are no open or pending orders.
All account and wallet activity is fully settled, with no deposits, withdrawals, transfers, redemptions, or other funds in transit.
Combined net equity across all eligible accounts and wallets is below zero.
How is eligibility calculated?
Eligibility is calculated for the account holder as a whole. Positive and negative balances across eligible accounts and wallets are combined. You cannot request clearing for only one account.
If combined net equity is zero or positive, the profile is not eligible even when an individual account has a negative balance.
Which balances are included?
The calculation and approved clearing can include balances in:
Live Accounts;
Funds Management accounts;
Social Trading accounts;
Investment Wallets; and
Partner Wallets.
What happens after approval?
All eligible positive and negative balances covered by the approved request are reset to zero. A positive balance in one eligible account or wallet is therefore also cleared as part of the profile-wide adjustment.
Examples
Account A: -USD 100; Account B: +USD 20. Combined net equity is -USD 80, so the profile may be eligible. After approval, both eligible balances are reset to zero.
Account A: -USD 100; Account B or wallet: +USD 300. Combined net equity is +USD 200, so the profile is not eligible.
Account A: -USD 100; Account B: -USD 50; Account C: +USD 20. Combined net equity is -USD 130, so the profile may be eligible. After approval, all eligible balances are reset to zero.
What is excluded?
Assets held as an Investor in a fund, and amounts in a Fund Manager's managed account that are not the applicant's own funds, are not currently included in the clearing scope.
How do I request a review?
For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.
Important: Negative balance clearing is not automatic and approval is not guaranteed. Do not open new positions, place new orders, or initiate deposits, withdrawals, transfers, redemptions, or other fund movements while a request is being assessed.