You can normally access your FXTRADING.com account while temporarily travelling abroad, provided access is permitted and you can complete the security verification required for deposits, withdrawals and account changes.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Verification.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
What must I do after moving permanently?
If you permanently relocate to another country, update your permanent residential address and provide valid Proof of Address for your new residence. The document must show your current address and meet the requirements presented in the Verification flow in the Client Portal.
Do not continue using your former address as your permanent residence after the move.
Could additional requirements apply?
Yes. Permanent-relocation reviews are handled case by case. The Compliance Team or Account Team may require additional documents, information or account-related steps. If anything further is required, FXTRADING.com will contact you with the specific instructions for your case.
Submit documents only through the secure method specified in the Client Portal or in the communication sent to you.
What if FXTRADING.com is unavailable in my new country?
Product and account availability can change according to your country of residence, legal entity and applicable requirements. If FXTRADING.com cannot provide services in your new country, the relevant team will communicate the available options or required account actions.