FXTRADING.com verifies customer information to meet legal and regulatory obligations, protect account access and determine which services are available for a profile.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Verification.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
Verification requirements can differ by customer type, country of residence, legal entity and information already verified.
What can verification include?
The Client Portal may ask you to complete one or more of the following:
confirm your email address or mobile number;
provide personal and residential-address information;
submit Proof of Identity;
submit Proof of Address;
complete a liveness or face-verification step;
complete an economic profile; or
provide additional information for a specific account or transaction.
Complete only the tasks shown through the official Client Portal or another secure process supplied by FXTRADING.com.
Why is verification required?
Verification can help FXTRADING.com:
confirm that a profile belongs to the person applying;
meet Know Your Customer and related legal obligations;
protect account and transaction functions;
check payment-account ownership; and
determine whether a product, transaction or service is available.
Verification reduces risk but does not guarantee that unauthorised access, fraud or loss cannot occur. Keep your credentials and security methods protected.
How is my information used?
FXTRADING.com handles personal information in accordance with the privacy notice applicable to your profile. Information may be processed for purposes such as providing and administering services, verification, security, legal compliance and other purposes described in that notice.
The applicable privacy notice explains the circumstances in which authorised service providers or other recipients may process information.
What can an unverified profile do?
Available functions can depend on the verification stage, country, legal entity and current account status. A deposit, withdrawal, transfer, trading account or other function may be limited or unavailable until a required task is complete.
Use the action message displayed in the Client Portal rather than a universal deposit or transaction limit quoted elsewhere.
How do I check my verification status?
Sign in to the FXTRADING.com Client Portal.
Open the verification or profile section.
Review each task and its current status.
Open any action-required item and follow the secure instructions.
If a task is rejected or remains pending beyond the displayed estimate, contact our Customer Support Team through the Service Hub in your Client Portal with the task name and status shown. Never send a password or one-time code. Use a secure upload control in the Verification flow for identity documents whenever one is available.