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Why is my FXT AI subscription suspended, and how do I restore it?

Troubleshoot a failed renewal by checking your Investment Wallet and unpaid order details, renewing manually, and escalating persistent payment failures with the required identifiers.

A suspended subscription means that a renewal payment was not completed. It does not mean that you cancelled the subscription or that it simply expired.

While the subscription is suspended, FXT AI is unavailable.
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How do I restore access?

  1. Check that your Investment Wallet has enough available balance for the renewal amount.

  2. Open the Subscription Center.

  3. Review the unpaid amount and the reason shown for the failed renewal.

  4. Select the manual renewal option and follow the on-screen instructions.

The system also retries the payment automatically at 00:00 GMT+0 each day. When payment succeeds, the subscription returns to active and the Credits for the new subscription month are issued.
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For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.

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