Scope: Credit issue, expiry and carry-over rules can depend on the plan, subscription type, billing cycle and subscription status. Use the dates and usage details shown for your subscription.
FXT AI Credits are issued for a specific subscription month. Any Credits that remain unused at the end of that subscription month expire and do not carry over.
Your Credit reset date is based on the date your subscription started, not the first day of a calendar month. For example, if a subscription month starts part-way through a calendar month, the next Credit issue and expiry will follow that individual subscription cycle.
Quarterly and annual plans do not receive all Credits in advance. They receive the relevant monthly Credit allowance at the start of each subscription month.
To check what happened:
Open the Subscription Center.
Review your last Credit reset time and next reset time.
Check the usage details for the previous and current subscription months.
Confirm whether your subscription was upgraded, renewed, suspended or expired.
For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.