FXTRADING.com checks whether an email address can be used for registration and important account communications. An address can be rejected because of its format, availability, type or current validation result.
Check for a typing error
Confirm the part before and after the @ symbol.
Check the domain spelling, such as
gmail.comoroutlook.com.Remove accidental spaces.
Enter the same address again rather than relying on autofill.
Use an address you control
Use an active individual email address that you can access. Do not use:
a temporary or disposable address;
an address that belongs to another person;
a shared inbox when the registration flow requires an individual address; or
an address that cannot receive verification, security and account messages.
What if the email address is already registered?
Do not create another profile. Use Forgot password on the official sign-in page and follow the instructions sent to the registered email address.
How do I change my registered email address?
Use the same registered-email process whether your identity verification is still in progress or has already been completed.
If you can sign in to the Client Portal
Sign in to the Client Portal.
Select Security from the left navigation.
Find Email Address and select Update on the right.
Follow the on-screen security checks and confirm the new email address.
If the old registered email cannot be used to sign in, but you can still access its mailbox
Email [email protected] from the old registered email address. State the old registered email, the new email you want to use, and that the old email cannot be used to sign in to the Client Portal for self-service. Our Customer Support Team will review the request and explain the next secure step.
If you can no longer access the old mailbox
Email [email protected] from an accessible email address. State the old registered email, the new email you want to use, and that you cannot access either the old mailbox or the Client Portal. The request will require an enhanced account-recovery review.
Identity and account checks
Before any change is made, we may require identity verification, including a face or liveness check. We may also verify account information, including but not limited to your trading account number, most recent deposit amount, approximate account balance, recently traded instruments, approximate account-opening date, and which authenticators were linked and when.
Do not attach identity documents or Proof of Address to an ordinary email. If documents, face or liveness verification, or another check are required, follow only the secure process provided by our Customer Support Team. Never send a password, one-time code, full card number, card security code, PIN, private key or recovery phrase. Provide only the information requested through the method specified by the team. The email address can be changed only after the required checks have been completed.
What if a valid address is still rejected?
Try again after confirming the spelling and that the mailbox can receive messages. If the issue continues, contact our Customer Support Team through the Service Hub in your Client Portal and provide:
the email address you attempted to use;
the date and time of the attempt, including time zone;
the exact error message; and
a screenshot that does not expose a password or one-time code.
FXTRADING.com can review the registration result but cannot guarantee that every email address or domain will be accepted.
Security reminder
Use a unique password for the Client Portal. Never send a password or one-time code to support, and do not complete registration through an unexpected link.