Use the security settings in the FXTRADING.com Client Portal. The available verification methods and recovery options depend on the security methods currently linked to your profile.
How do I change my registered email address?
Use the same registered-email process whether your identity verification is still in progress or has already been completed.
If you can sign in to the Client Portal
Sign in to the Client Portal.
Select Security from the left navigation.
Find Email Address and select Update on the right.
Follow the on-screen security checks and confirm the new email address.
If the old registered email cannot be used to sign in, but you can still access its mailbox
Email [email protected] from the old registered email address. State the old registered email, the new email you want to use, and that the old email cannot be used to sign in to the Client Portal for self-service. Our Customer Support Team will review the request and explain the next secure step.
If you can no longer access the old mailbox
Email [email protected] from an accessible email address. State the old registered email, the new email you want to use, and that you cannot access either the old mailbox or the Client Portal. The request will require an enhanced account-recovery review.
Identity and account checks
Before any change is made, we may require identity verification, including a face or liveness check. We may also verify account information, including but not limited to your trading account number, most recent deposit amount, approximate account balance, recently traded instruments, approximate account-opening date, and which authenticators were linked and when.
Do not attach identity documents or Proof of Address to an ordinary email. If documents, face or liveness verification, or another check are required, follow only the secure process provided by our Customer Support Team. Never send a password, one-time code, full card number, card security code, PIN, private key or recovery phrase. Provide only the information requested through the method specified by the team. The email address can be changed only after the required checks have been completed.
Start the update
Sign in to the Client Portal.
Open Settings.
Select Security or the equivalent security-settings section.
Find the mobile number, email address or Client Portal password.
Select the available Update, Change or reset action.
Complete the verification shown.
Enter the new information and review it before confirming.
The labels can vary by portal version. Follow the options displayed for your profile.
After a security change
The Client Portal may apply a temporary security restriction to sensitive actions such as withdrawals or changes to payout details. If a restriction applies, the portal should display the affected action, time or condition and next step.
Do not submit repeated requests or make further changes merely to clear the restriction. Review any security notification sent to your registered email.
If you no longer have access to the registered method
Use the recovery option displayed on the sign-in or security page. You may be asked to complete an identity or face-verification step. Use only the official FXTRADING.com Client Portal.
If an attempt limit is reached
Stop retrying and follow the availability time or recovery action shown in the message. Attempt limits can depend on the action and current security state.