To ensure compliance with international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we require verification of your residential address. This guide outlines the specific document requirements and compliance standards necessary for a successful Proof of Address (PoA) submission.
1. Primary Submission Requirements
All documents submitted for Proof of Address verification must meet the following strict criteria to be accepted by our compliance team:
Issue Date: The document must be issued within the last 3 months from the date of submission.
Legibility: The document must be clear and readable. It must display your full name, current residential address, and the logo or name of the issuing authority.
Document Integrity: You must upload a high-resolution scan or photo of the original physical document. Ensure all four corners of the page are visible. Screenshots, cropped images, or digitally altered documents will be rejected.
2. Accepted Document Types
We accept documentation issued by government bodies, utility providers, or regulated financial institutions.
A. Government-Issued Documents
Official documents issued by a government department or official agency including:
Official Government Statements or Bills. These are official billing or notification documents issued by government or public authorities.
Examples include:
Municipal service bills (e.g., waste collection fees, utilities, municipal taxes)
Social security contribution statements
Government-issued fines (e.g., traffic or parking fines)
Key characteristics:
Includes full name and service address
Shows billing period or official notice date
Issued under an official government or public authority letterhead
Voter Registration confirmation. Documents that confirm an individual’s registration as a voter within a designated electoral district.
Examples include:
Voter registration card
Voter registration confirmation letter
Election commission registration notice
Certificate of voter eligibility
Key characteristics:
Includes full name
Registered residential address
Electoral district information
Issued by an election authority
Tax Bills or Tax Returns. Documents issued by tax authorities and commonly used for identity or address verification.
Examples include:
Personal income tax return
Notice of assessment
Tax bill
Tax payment or tax clearance certificate
GST/VAT filings (depending on jurisdiction)
Key characteristics:
Includes full name and tax identification number (TIN)
Indicates tax year
Typically includes registered address
Issued by tax authorities or finance departments
Official correspondence from a government authority containing your full address. Official letters issued by government agencies that include a complete residential address.
Examples include:
Identity card or passport-related notifications
Welfare or subsidy letters
Immigration or visa approval/status letters
Driver’s license renewal or address change notices
Health insurance entitlement letters
Court summons or legal notices
Public housing authority correspondence
Key characteristics:
Official government letterhead
Full legal name of the recipient
Complete residential address
Typically issued within a recent period (e.g., last 3 months)
B. Utility Bills
Invoices from recognized public service or utility providers including:
Telecommunications: Monthly mobile phone statements or broadband/internet bills.
Utilities: Electricity, water, or gas service bills.
C. Banking and Financial Documents
Financial records issued by a regulated commercial bank including:
Bank Confirmation Letters.
Bank Statements or Transaction Histories.
Important Exclusion: We do not accept documents from digital-only "Neobanks" (e.g., virtual banks without physical branches) as valid Proof of Address. Please provide documents from traditional brick-and-mortar commercial banks.
3. Frequently Asked Questions (FAQ)
Can I use my ID or Passport as Proof of Address? In most cases, your Proof of Identity (PoI) and Proof of Address (PoA) must be two separate documents. If your government ID contains your current residential address and matches your registered details exactly, please contact our support team to verify if it can be used for both purposes.
Why was my document rejected? Common reasons for rejection include: the document is older than 3 months, the image is blurry, the issuing authority logo is missing, or the document was issued by an unsupported virtual bank.
Can I submit a PDF of an electronic bill? Yes. Original PDF files downloaded directly from your bank or utility provider’s official portal are acceptable.
4. Contact Support
If you encounter any issues during the document upload process or require further clarification regarding your specific document type, please contact our support team via:
Live Chat: Available on the Client Portal and official website.
Email Support: [email protected]