You can ask for a support agent when your question needs account-specific review, the automated answer does not solve the issue or you cannot complete the action shown.

Open Live Chat from the official FXTRADING.com website or signed-in Client Portal.

Ask to speak with a live agent or talk to a person.

Wait for the availability or next-step message.

1. Open Live Chat from the official FXTRADING.com website or signed-in Client Portal.
2. Briefly describe the issue.
3. Ask to speak with a live agent or talk to a person.
4. Follow any routing questions shown.
5. Wait for the availability or next-step message.

The human Customer Support Team is available Monday through Friday, 09:00–22:00 GMT+8 (Beijing, Hong Kong, Singapore and Malaysia time). Outside these hours, Fin AI handles chat and can provide general information and basic troubleshooting. Account-specific reviews that require a human team continue during staffed hours.

___________________________________________________________

Use the signed-in Service Hub to submit a ticket. Include the relevant account or transaction reference, the exact error or status, and the date and time with time zone.

Do not send a password, one-time code, full card number, card security code, private key or recovery phrase. Use a secure upload control when verification or payment evidence is required.

Learn when and how to request a live agent, what to do outside staffed hours, and which sensitive information to keep out of chat.

How do I request a live support agent in chat?

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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