FXTRADING.com cannot manually issue a verification code, manually complete or bypass required SMS verification, or create an alternative verification method that is not displayed in the official flow. If no code arrives and no alternative is shown, there may be no available workaround for that verification at that time.
SMS verification uses third-party messaging providers and mobile networks. A verification code can be delayed or unavailable because of provider coverage, the destination country or region, local carrier or base-station filtering, network conditions, phone-number format, device settings, roaming, request frequency or the current service configuration.
Why can SMS availability change?
The countries, regions, carriers and delivery routes supported by a third-party SMS provider can be added, removed or changed without notice. A country may be supported generally while a particular mobile carrier, local network or base station blocks, filters or delays service and verification messages.
FXTRADING.com does not operate or control the third-party SMS platform, the customer's mobile carrier or the local telecommunications network and cannot guarantee that a code will be delivered to every number or location.
Check the phone number
Select the correct country or calling code.
Enter the number in the format requested on screen.
Do not add a leading zero when the international format does not require it.
Use a mobile number that belongs to you and that you can access.
Do not use another person's number or enter an inaccurate country or region.
Check your phone and mobile service
Confirm that the phone has a mobile signal.
Check blocked-message, spam and unknown-sender folders.
Confirm that the device and mobile plan can receive service or international SMS messages.
Restart the device or reconnect to the mobile network.
Ask the mobile carrier whether verification or service messages are being blocked.
Request another code carefully
Wait for the current countdown or retry control before requesting another code. Repeated requests can delay delivery or temporarily prevent another attempt.
Use only the most recent valid code and never share it with another person, including someone claiming to be FXTRADING.com support.
Can I use another verification method?
Use an alternative method only when it is displayed in the current official verification flow. The methods available can depend on the task, profile and current service configuration. FXTRADING.com Customer Support cannot create or guarantee an alternative method, manually issue a verification code or bypass a required SMS step.
If no alternative is shown and you can access the Client Portal, open Service Hub, select Create Ticket, and choose Account and Security. If you cannot access the Client Portal, use official Live Chat. The Customer Support Team can record the exact error and check the service information available at that time, but cannot force a third-party platform, carrier or network to deliver the message or promise that another verification route will become available.
Delivery limitation and potential loss
FXTRADING.com cannot guarantee or control third-party SMS availability or delivery. Except where applicable law or the governing agreement requires otherwise, FXTRADING.com does not compensate for potential loss arising from a delayed, blocked or undelivered verification message or from an inability to complete an action that requires that verification.
This statement does not exclude any right or liability that cannot lawfully be excluded.