To confirm whether a client is registered under your Partner account, follow these straightforward steps:

Enter the client's email address in the search field

1. Access your Partner Portal
2. Navigate to the "Client List" section
3. Enter the client's email address in the search field
4. Click "Apply" to run the search

If the client is registered under your Partner ID, you'll see their information displayed, including their name, country, and compliance status. If no results appear after your search, this indicates the client is not currently registered under your Partner account. ​

For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.

Follow the Partner Portal search process to confirm a client’s registration under your Partner ID and identify when to contact the Customer Support Team.

Verifying Client Registration Under Your Partner ID

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