An authentication app generates time-based one-time codes on your device. You can use it when Authentication app is offered in the FXTRADING.com Client Portal.
Before you start
Install a reputable authentication app from the official app store for your device.
Keep access to your current FXTRADING.com verification method until setup is complete.
Make sure your device date and time are set automatically.
Never share a QR code, setup key or authentication code.
Set up the authentication app
Sign in to the FXTRADING.com Client Portal.
Open Security → Two-factor authentication (2FA).
Under Authenticator app, select Update.
Select Continue and follow the instructions displayed.
Open the authentication app on your device.
Scan the QR code shown in the Client Portal, or enter the setup key manually.
Enter the current code generated by the app.
Complete the confirmation using your existing verification method.
Confirm that Authentication app is shown as the active method.
The generated code changes regularly. Enter the current code before it expires.
The code is not accepted
Confirm that you selected the FXTRADING.com entry in the authentication app.
Wait for a new code and enter it once.
Set the device date and time to automatic, then try again.
Do not delete the authentication-app entry while setup or recovery is in progress.
If the QR code or setup key is no longer visible, restart the setup from the Client Portal instead of reusing an old image.
Change to another verification method
Open Security → Two-factor authentication (2FA) and use a different method only if it is offered. Complete the confirmation using the currently active method.
I lost access to the authentication app
For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.